Shipping policy

We have a 30-day return policy, which means you can apply for a return within 30 days of receiving the goods. Returns are subject to certain conditions. Your goods must be in the same condition as they were received, unworn or unused, labeled and in their original packaging. You also need to provide a receipt or proof of purchase. To start a return, you can contact us at adminlone@shineioneinc.com. Please note that the returned goods need to be sent to the following ADDRESS: [INSERT RETURN ADDRESS]. If we accept your return, we will send you a return shipping label, along with instructions on the delivery method and location of the package. We do not accept goods that are returned directly without applying for a return. If you have any return issues, please feel free to contact us at adminlone@shineioneinc.com. Please check your order items upon receipt. If the goods are defective, damaged or sent wrongly, please contact us immediately so that we can assess and correct the problem. Exceptions/Non-returnable items Certain types of goods cannot be returned, such as perishable items (like food, flowers or plants), custom-made products (like special orders or personalized products), and personal care products (like beauty products). We also do not accept returns of dangerous materials, flammable liquids or gas products. If you have any questions or concerns about a specific product, please contact us. We are very sorry, but we do not accept returns of promotional products or gift cards. The quickest way to ensure you get the desired item is to return it and purchase a new one when the return is accepted. Despite the above regulations, if the goods are shipped to the EU, you have the right to cancel the order or return the goods within 14 days without reason. As mentioned above, your goods must be in the same condition as they were received, unworn or unused, labeled and in their original packaging. You also need to provide a receipt or proof of purchase. Refund: After we receive and inspect your returne